Legal

Refund & Cancellation Policy

Effective date: October 18, 2026

InnHearth is software for lodging properties. This policy explains how two different kinds of payments work: guest payments for hotel stays, which belong to each property, and subscription fees that properties pay InnHearth.

1. Guest bookings, cancellations, and refunds

When you book a stay through a booking engine powered by InnHearth, your reservation is with the hotel, inn, or motel (the “Property”), not with InnHearth. The Property is the merchant of record, and its name appears on the booking and, where supported, your card statement.

• Each Property sets its own policy. Cancellation windows, deposits, when your card is charged (for example, 48 hours before arrival), non-refundable rates, and fees such as pet or extra-person fees are set by the Property and shown to you before you complete the booking and in your confirmation.
• Cancellations and refunds follow that posted policy. To cancel or change a reservation or ask about a refund, contact the Property directly using the details in your confirmation.
• How refunds are returned. Approved refunds go back to the original card through Stripe. Banks usually post them within 5–10 business days.
• Disputes. If you can’t resolve an issue with the Property, you can contact your card issuer. InnHearth can’t approve or deny refunds for a Property, but if you can’t reach the Property, email hello@innhearth.com and we will help you get in touch.

2. InnHearth subscription fees (for properties)

• Month-to-month. InnHearth subscriptions renew monthly. Fees are stated in your plan or order form; no prices are listed here.
• Cancel with 30 days’ notice. Email hello@innhearth.com to cancel. Your account stays active and is billed through the end of the 30-day notice period, and then it ends.
• Refunds. Subscription fees already paid are generally non-refundable, including for partial months. If we billed you in error or charged a fee you did not agree to, tell us within 60 days and we will refund it.
• No booking commissions. InnHearth does not take commissions on a Property’s direct bookings. Any platform or payment processing fees are disclosed in your agreement before they apply.
• Your data after you leave. You can request an export of your guest and reservation data within 30 days after cancellation.

Full subscription terms are in our Terms of Service.

3. Contact

Zoe Ophelia Holdings LLC
30 Palomino Rd, Winthrop, WA 98862
hello@innhearth.com
(509) 512-2769